Dear Valued Clients,

Tonight a serious issue has temporarilly affected many of our customer websites and servers. NO DATA HAS BEEN LOST, although websites, cPanel itself and SSH are currently unavailable. IMAP, POP3 and SMTP appear to be working normally.

I’d like you to know we are working hard to make sure everything is back up in a timely manner, and I will update as soon as possible, as information reveals itself.

Thank you for understanding, and thank you for choosing us as your web host.

- Mark Mutti

Valued Hosters -

As usual, support will be available 24 hours a day, even during this Thanksgiving Holiday here in the United States. We are also working on expanding our livesupport (live chat) hours for your convenience!

For those who celebrate the holiday, we hope you have a fun and happy Thanksgiving, and as always, we are very grateful to be your web hosting provider. Thank you!

(Gobble gobble)

- Mark Mutti
Owner, PhireFast.com

We have received a large amount of Support Requests today from Verizon DSL Subscribers over the last 36 hours.

After our own research, and communication with other web hosting and email providers, we have confirmed that Verizon has started blocking Port 25 (SMTP) access on their platform.

For many years, PhireFast has run an SMTP Relay on Port 26 for our clients facing this restriction from their ISPs, which until now has mainly only been AT&T DSL and Earthlink.

The Fix: Simply access your email program’s settings and change your POP3 email account’s SMTP port from 25 to 26 and you should be alright. IMAP platform users are not affected by Verizon’s switch-over.

The Reason: Many ISPs block port 25 to prevent the transit of spam on their network. By blocking access to this common port, one extra layer of “protection” (or so they say) is added to their network.

As always, please feel free to ask us for help by submitting a Support Request.

Thank you for hosting with us!