Valued Clients,

Our main internet service provider has notified us about planned maintenance they must perform on the connection they provide to us.

Dear Cogent Customer,

As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:

Start time: 3:00am central 11/12/08
End time: 4:00am central 11/12/08
Work order number: ******
Order ID(s) impacted: *-********
Expected Outage/Downtime: 4 hours

Cogent customers receiving service at ***** ******* Houston TX will be affected by this maintenance. Only the Cogent Order ID(s) listed above will be impacted. The purpose of this work is replace router and equipment at your site.

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 4 hours total. However, due to the complexity of the work, your downtime may be longer.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support.

We appreciate your patience during this work and welcome any feedback. Thank you for being a Cogent customer.

Sincerely,

Customer Support
Cogent Communications

In short, we will experience a short, planned outage, early morning, on November 12th, 2008.

Thank you!

This entry was posted on Saturday, November 8th, 2008 at 9:02 pm and is filed under PhireFast. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.